Privacy Policy

1 Overview & Scope

This Privacy Policy explains how Trident Pixels (“Trident Pixels”, “we”, “us”, or “our”) collects, uses, and shares information when you use our mobile apps, games, websites, and related services (collectively, the “Services”).

2 Information We Collect

A. Information you provide directly

• Account & profile details – such as display name, avatar, email address, language or country, if you create an account or sign in (for example, with email, phone, or a third-party provider).
• Contact & support messages – content you send us by email or through in-app support (bug reports, feature requests, refund requests, crash descriptions, attachments).
• In-app content – items such as usernames, game progress, saved events, reminders, notes, leaderboard names, survey responses, or any content you intentionally submit inside the app.
• Transaction-related data – limited purchase details, such as product identifiers, receipts or subscription status (we do not receive your full card number; payments go through Google/Apple or other payment processors).

B. Information collected automatically

Depending on the app and your device/platform settings, we may automatically collect:

• Device & app information – device model, OS version, app version, language, time zone, country/region, screen size, basic hardware details.
• Identifiers – such as advertising ID (e.g., Google Advertising ID, IDFA), IP address, installation ID, app-specific user ID (where applicable).
• Usage data – pages and screens visited, buttons tapped, session duration, in-app features used, notification opens, ad views/clicks, and general interaction patterns.
• Crash & diagnostics logs – error reports and performance metrics to help identify and fix issues, improve stability, and prevent abuse.
• Approximate location – typically derived from IP address or coarse location, used for analytics, localization (e.g., language, regional content), or to comply with legal/market requirements.

C. Information from platforms & partners

• App stores & billing platforms – data from Google Play / Apple App Store, such as purchase receipts, subscription state, country, and basic fraud-prevention signals.
• Sign-in providers – if you choose to sign in with a third-party account (e.g., Google, Apple, Facebook), we may receive your display name, email, profile ID, and token to authenticate you, according to that provider’s privacy policy and your settings with them.
• Analytics & advertising partners – aggregated or pseudonymous information for measuring installs, ad performance, anti-fraud, and to understand how our apps are used.

D. Special or sensitive categories

We do not intentionally collect sensitive categories of data (such as health, biometric, political, religious, or similar information) unless a specific app clearly explains such collection and you explicitly provide it for that purpose.

E. Summary table

3 How We Use Information

• To provide and operate the Services, including core gameplay, utilities, and app features.
• To personalize your experience (e.g., saved preferences, language, themes, difficulty levels).
• To process purchases and subscriptions, restore entitlements, and manage premium content.
• To sync or back up progress, settings, or content, where such features are available (for example, via cloud saves or sign-in).
• To monitor performance, debug, and fix bugs, and maintain the security and stability of our apps and systems.
• To prevent cheating, fraud, and abuse and to protect our apps, players, and business.
• To serve contextual or, where allowed, interest-based ads and measure their performance.
• To communicate with you, including responding to support requests, sending service notifications, and informing you of important changes.
• To comply with legal obligations, resolve disputes, enforce our Terms of Use, and protect our legal rights.

4 Legal Bases (Where Applicable)

In jurisdictions that require a legal basis for processing (such as the EU/EEA, UK, and similar), we rely on one or more of the following:

• Performance of a contract – where processing is necessary to provide the app or service you requested (e.g., enabling gameplay, delivering purchased features).
• Legitimate interests – such as ensuring security, preventing fraud, improving our apps, basic analytics, and limited advertising, provided these interests are not overridden by your rights.
• Consent – for certain analytics, personalized advertising, or other processing where consent is legally required. You can withdraw consent at any time in the app (where available) or via your device settings.
• Legal obligations – where processing is necessary to comply with applicable laws (for example, accounting or tax requirements).

5 Sharing & Third Parties

We do not sell your personal information for money. We may share information as follows:

• Service providers – companies that help us run our Services (e.g., hosting, analytics, crash reporting, customer support, push notifications). They process data only on our instructions and under appropriate safeguards.
• Platform providers – Google, Apple, and similar platforms that distribute our apps and process purchases, subscriptions, and refunds under their own terms and privacy policies.
• Advertising & measurement partners – ad networks, attribution and analytics partners that help us deliver and measure ads, combat fraud, and understand user acquisition and engagement.
• Social sign-in providers – where you choose to link or log in with a social account.
• Law enforcement & regulators – when we are legally required to do so, or when disclosure is necessary to enforce our rights, protect users, or investigate suspected illegal activity.
• Business transfers – if we are involved in a merger, acquisition, asset sale, or reorganization, your information may be transferred as part of that transaction.

Third parties that provide SDKs or tools within our apps (for example, for ads, analytics or crash reporting) process data in accordance with their own privacy policies as independent controllers in some contexts.

6 Advertising, Analytics & Tracking

Many Trident Pixels apps are supported by advertising and basic analytics. For this purpose, our apps may include third-party SDKs that collect device identifiers, approximate location, and usage data to:

• Show ads, cap ad frequency, and reduce spam and fraud.
• Measure ad performance (views, clicks, installs, in-app events).
• Understand how users find and use our apps, so we can improve them.

Where required by law (for example, in the EU/EEA or UK), we seek your consent before using certain analytics or advertising technologies that rely on personal data or device identifiers for tracking.

7 Children & Families

Some of our apps may be suitable for or attractive to younger users. We follow applicable platform rules (such as Google Play Families policies and Apple’s guidelines) for mixed-audience or child-directed experiences.

• We do not knowingly collect personal information from children below the minimum age of digital consent in their jurisdiction without appropriate parental consent.
• Where we label an app as child-directed or family-friendly, we limit personalized advertising and analytics in accordance with applicable policies and laws.
• Parents or guardians who believe that a child has provided us with personal information without their consent should contact us so we can review and delete it where appropriate.

8 App Permissions & Device Access

Depending on the app, we may request permission to access certain device features. We only request permissions that are necessary for the relevant functionality, and you can usually manage these in your device settings.

Not all apps require all permissions. The exact set of permissions used by a particular app is shown by the app store listing and your device’s permission dialog.

9 Your Rights & Choices

Your rights depend on your location, but may include:

• Access – request a copy of the personal information we hold about you.
• Correction – request that we correct or update inaccurate information.
• Deletion – request that we delete personal information, subject to certain exceptions.
• Restriction / objection – object to or ask us to limit certain processing activities.
• Data portability – request to receive your data in a structured, commonly used format where technically feasible.
• Withdraw consent – where processing is based on consent, you may withdraw it at any time (for example, through in-app privacy controls or OS settings).
• Opt-out of certain advertising – such as targeted ads considered a “sale” or “sharing” under some laws.

To exercise these rights, use any in-app privacy tools (where available) or contact us as described in Section 15. We may need to verify your identity and may ask for additional information to process your request.

10 Security

We take reasonable administrative, technical, and physical measures to protect information from unauthorized access, loss, misuse, or alteration. These measures may include encryption in transit, access controls, and logging.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your device and accounts secure.

11 Data Retention

We retain personal information for as long as necessary for the purposes described in this Policy, including:

• For as long as you actively use the app or maintain an account.
• For the period needed to comply with legal obligations (e.g., tax and accounting rules).
• For a reasonable period to resolve disputes, enforce our agreements, and protect our legal rights.

We may retain aggregated or de-identified data (which cannot reasonably be used to identify you) for longer periods for analytics, reporting, and product improvement.

12 International Data Transfers

Our Services and many of our service providers are located in different countries. As a result, your information may be processed in a country that may have different data protection laws than your own.

Where required, we implement appropriate safeguards for international transfers (for example, contractual protections such as standard contractual clauses), and we take steps to ensure that your rights continue to be protected.

13 Cookies & Similar Technologies (Web)

Our websites may use cookies, local storage, and similar technologies to provide core functionality, remember your preferences, and measure site performance.

• Strictly necessary – required for the site to function (e.g., basic security, page navigation).
• Preferences – remember choices such as language or theme.
• Analytics – help us understand how visitors use the site.
• Advertising – in some cases, to support ad-funded content or measure campaigns.

You can control cookies through your browser settings and, where present, through any cookie banner we provide. Disabling some categories may affect certain features of the site.

14 In-App & OS Controls

• In-app settings – some apps include privacy, notifications, or personalization settings directly within the app.
• Device privacy settings – you can usually reset or limit your advertising ID, revoke permissions (location, camera, microphone, storage, etc.), and manage notifications from the OS settings.
• Ad preferences – for example, “Opt out of Ads Personalization” on Android or “Limit Ad Tracking”/“Ask App Not to Track” on iOS.

15 Data Requests (Access, Deletion & Other Rights)

To exercise your privacy rights (such as access, deletion, correction, or opt-out of certain processing), please contact us using:

• Email: support@tridentpixels.com

To help us process your request, please include:

• The name of the app(s) you are using.
• The platform (Android, iOS, or web).
• Any relevant user ID, order/receipt ID, or screenshots (do not include full card numbers).
• A clear description of the request (for example: “delete my account and data for <App Name>”).

We may take reasonable steps to verify your identity before acting on your request. In some cases, we may be unable to fully comply (for example, where we must retain information to comply with law), but we will explain our decision where legally required.

16 Changes to This Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our apps, in applicable laws, or in how we process data.

• When we make material changes, we will update the “Effective date” and version at the top of this page.
• In some cases, we may also notify you in-app or by other appropriate means.

Your continued use of the Services after the updated Policy becomes effective means you accept the changes.

17 Contact & Controller Details

If you have questions about this Policy or our privacy practices, or if you would like to exercise your rights, you can contact us at:

• Developer / Controller: Trident Pixels
• Email: support@tridentpixels.com
• Website: https://tridentpixels.com

If your local law grants you the right to lodge a complaint with a data protection authority, you may do so with the authority in your usual place of residence, place of work, or place of alleged infringement.