Privacy Policy

1 Overview & Scope

This Privacy Policy explains how QBeSoft, PixoPlay, and Trident Pixels (collectively, “we”, “us”, or “our”) collect, use, store, disclose, and otherwise process information when you use our mobile apps, games, websites, digital content, and related services (collectively, the “Services”).

2 Information We Collect

A. Information you provide directly

• Account & profile details – such as your name, display name, avatar, email address, phone number, language, country, date of birth or age range, payout name, or account identifiers, if you create an account, sign in, verify an account, or complete a profile.
• Contact & support messages – information you send us by email or through in-app support, including bug reports, screenshots, refund requests, payment questions, feature requests, and attachments you choose to share.
• In-app content – items such as usernames, gameplay progress, saved events, notes, reminder content, leaderboard names, survey responses, referral codes, withdrawal details, or any content you intentionally submit inside the Service.
• Transaction-related data – limited purchase, subscription, and payout-related information such as product identifiers, order references, subscription status, withdrawal requests, or receipt data. We do not receive your full payment card number when payments are handled by app stores or third-party processors.

B. Information collected automatically

Depending on the Service, your device, and platform settings, we may automatically collect:

• Device & app information – device model, OS version, app version, language, time zone, country or region, screen size, hardware details, carrier/network information, and device performance information.
• Identifiers – such as advertising ID (for example, Google Advertising ID or IDFA where available), IP address, installation ID, push notification token, device identifier, app-specific user ID, or fraud-prevention identifiers.
• Usage data – pages/screens visited, features used, button taps, session duration, notification opens, ad impressions and clicks, offer interactions, referral activity, gameplay events, progress milestones, and general interaction patterns.
• Crash, diagnostics & performance logs – error reports, crash traces, latency, startup time, failed requests, and other performance metrics used to troubleshoot issues and improve reliability.
• Approximate location – typically inferred from IP address, SIM, region settings, or coarse location data for localization, analytics, compliance, fraud prevention, regional pricing, or region-specific content.

C. Information from platforms & partners

• App stores & billing platforms – such as Google Play and Apple App Store data including purchase receipts, subscription state, country, restore-purchase signals, and limited anti-fraud information.
• Sign-in providers – if you use Google, Apple, Facebook, or another third-party sign-in method, we may receive your name, email, profile ID, and authentication tokens, depending on that provider’s settings and policies.
• Analytics, attribution & advertising partners – aggregated, device-level, or pseudonymous information to measure installs, ad performance, retention, user acquisition, fraud, and product usage.
• Offerwall, survey, payment, referral, or reward partners – information relating to completion of partner tasks, reward validation, payment status, chargebacks, fraud checks, or conversion events where such features are available.

D. Sensitive or special categories

We do not intentionally collect special categories of personal data such as health, biometric, religious, political, or similar sensitive data unless a specific Service clearly explains such collection and you explicitly provide it for that purpose.

E. Summary table

3 How We Use Information

• To provide, maintain, and operate the Services, including gameplay, utility functions, rewards, websites, and account features.
• To personalize your experience, such as language, region, saved preferences, themes, difficulty, recommendations, and app settings.
• To process purchases, subscriptions, entitlements, rewards, withdrawals, or redemptions, and to review transaction status, refunds, reversals, and payout eligibility.
• To sync, back up, or restore progress, settings, balances, content, or purchases where cloud or account features are available.
• To monitor performance, debug, and fix bugs, and to maintain security, reliability, and service quality.
• To prevent fraud, abuse, cheating, fake referrals, fake installs, duplicate accounts, chargeback abuse, or other misuse.
• To serve contextual or, where allowed, personalized advertising and measure ad and campaign performance.
• To communicate with you, including support replies, service notices, account notifications, reward or payout status, and policy updates.
• To comply with legal obligations, resolve disputes, enforce our Terms of Use and Payment Terms, and protect our rights, users, partners, and business.

4 Legal Bases (Where Applicable)

In jurisdictions that require a legal basis for processing, such as the EU/EEA, UK, and similar regions, we rely on one or more of the following:

• Performance of a contract – where processing is necessary to provide the Service, account, purchase, or feature you requested.
• Legitimate interests – such as securing the Services, preventing fraud, improving products, basic analytics, and limited advertising, provided these interests are not overridden by your rights.
• Consent – for certain analytics, personalized advertising, cookies, device identifiers, or tracking activities where consent is legally required.
• Legal obligations – where processing is necessary to comply with tax, accounting, regulatory, law enforcement, or other legal requirements.

5 Sharing & Third Parties

We do not sell your personal information for money. We may share information as follows:

• Service providers – vendors that help us operate the Services, such as hosting providers, cloud platforms, analytics providers, crash reporting tools, customer support systems, notification providers, and fraud-prevention services.
• Platform providers – Google, Apple, and similar distribution or billing platforms that process app distribution, purchases, subscriptions, and refunds under their own terms and policies.
• Advertising, analytics, attribution, offerwall, and measurement partners – to deliver ads, measure campaign performance, validate installs or events, detect fraud, and understand acquisition and usage.
• Authentication or social sign-in providers – where you choose to link or log in through those services.
• Payment, payout, referral, and verification partners – where a Service includes reward systems, withdrawal systems, gift cards, wallet payouts, bank/UPI/PayPal processing, or identity verification.
• Law enforcement, regulators, courts, and legal advisors – where disclosure is required by law, court order, lawful request, or necessary to enforce our rights or investigate abuse.
• Business transfers – in connection with a merger, acquisition, restructuring, financing, or sale of assets involving one or more of our brands or developer accounts.

Some third-party SDK or service providers may act as independent controllers for certain data they collect through their own technologies. Their handling of data is governed by their own privacy policies.

6 Advertising, Analytics & Tracking

Many of our apps and services are supported by advertising, attribution, and analytics tools. For this purpose, our Services may include third-party SDKs or web technologies that collect device identifiers, approximate location, network information, and usage events to:

• Show ads, cap frequency, improve relevance where allowed, and reduce spam and fraud.
• Measure ad performance, installs, in-app conversions, session quality, and user retention.
• Understand how users find, use, and engage with our apps and websites so we can improve them.

Where required by law, we seek your consent before using certain analytics, cookies, or advertising technologies that rely on personal data or device identifiers for tracking.

7 Children & Families

Some of our apps may be suitable for or attractive to younger users. We aim to follow applicable platform rules, including Google Play Families requirements and Apple guidelines, where relevant.

• We do not knowingly collect personal information from children below the minimum age of digital consent in their jurisdiction without appropriate parental consent, where required.
• Where a Service is child-directed, family-friendly, or mixed-audience, we restrict data practices, personalized ads, and certain SDK behavior as required by applicable laws and platform policies.
• Parents or guardians who believe a child has provided personal information without consent should contact us so we can review and delete it where appropriate.

8 App Permissions & Device Access

Depending on the Service, we may request permission to access certain device features. We request permissions only where needed for the relevant functionality, and you can usually manage these through your device settings.

Not all Services require all permissions. The exact permissions used by a specific app or website depend on that Service’s features and the platform.

9 Your Rights & Choices

Your rights depend on where you live, but may include:

• Access – request a copy of the personal information we hold about you.
• Correction – request correction of inaccurate or incomplete information.
• Deletion – request deletion of personal information, subject to legal and operational exceptions.
• Restriction / objection – object to certain processing or ask us to limit it.
• Data portability – request your data in a structured, commonly used format where feasible.
• Withdraw consent – where processing is based on consent, you may withdraw it at any time.
• Opt-out of certain advertising or “sale/sharing” – where required by applicable law.

To exercise these rights, use any available in-app controls or contact us as described in Section 15. We may need to verify your identity before processing your request.

10 Security

We take reasonable administrative, technical, and organizational measures to protect information against unauthorized access, misuse, loss, alteration, or disclosure. These measures may include encryption in transit, access controls, rate limits, logging, fraud monitoring, and limited access to production systems.

No system is completely secure. We cannot guarantee absolute security, and you are responsible for keeping your device, login credentials, and linked accounts secure.

11 Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including:

• For as long as you actively use the Service or maintain an account.
• For the period needed to provide support, process transactions, resolve disputes, or enforce agreements.
• For the period required to comply with tax, accounting, fraud-prevention, regulatory, or legal obligations.

We may retain aggregated, anonymized, or de-identified information for analytics, reporting, security, and service improvement where that information can no longer reasonably identify you.

12 International Data Transfers

Our Services, infrastructure, support operations, and third-party providers may operate in multiple countries. As a result, your information may be processed or stored outside your country of residence.

Where required by law, we use appropriate safeguards for cross-border transfers, such as contractual protections or equivalent measures designed to protect your rights.

13 Cookies & Similar Technologies (Web)

Our websites and web-based services may use cookies, local storage, SDK storage, pixels, and similar technologies to provide functionality, remember preferences, secure sessions, and measure performance.

• Strictly necessary – required for site operation, authentication, security, and navigation.
• Preferences – to remember language, theme, or other choices.
• Analytics – to understand site traffic, usage patterns, and performance.
• Advertising – where used, to support campaigns, attribution, or ad-funded content.

You can usually control cookies through your browser settings and, where applicable, any cookie banner or consent tool we provide.

14 In-App & OS Controls

• In-app settings – some Services include settings for notifications, privacy, personalization, tracking consent, or account management.
• Device privacy settings – you can generally reset or restrict advertising IDs, revoke permissions, manage notifications, and disable some tracking features through your device OS settings.
• Ad preferences – Android and iOS provide controls related to ad personalization and tracking permissions.

15 Data Requests (Access, Deletion & Other Rights)

To exercise your privacy rights, including access, deletion, correction, or opt-out requests, please contact us using:

• Email: support@tridentpixels.com

To help us process your request, include:

• The name of the app, website, or service you are using.
• The platform (Android, iOS, or web).
• Any relevant user ID, order ID, payout ID, receipt reference, or screenshots.
• A clear description of the request, such as “delete my account and related data for <App Name>”.

We may take reasonable steps to verify your identity before acting on your request. In some cases, we may be unable to fully comply, such as where retention is legally required, but we will explain our position where required by law.

16 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, advertising or analytics practices, payment or reward systems, or business operations.

• When we make material changes, we will update the effective date and version shown at the top of this page.
• In some cases, we may also provide notice within the applicable app, website, or service.

Your continued use of the Services after the updated Policy becomes effective means you accept the revised Policy.

17 Contact & Controller Details

If you have questions about this Privacy Policy or our privacy practices, or if you want to exercise your rights, contact us at:

• Publishers / Developers / Operators: QBeSoft, PixoPlay, Trident Pixels
• Email: support@tridentpixels.com
• Website: https://tridentpixels.com

If your local law gives you the right to lodge a complaint with a data protection authority, you may do so with the authority in your usual place of residence, place of work, or place of the alleged infringement.